Recent Website News and Maintenance Notifications
Important Notifications:
[Collapse]
• March 12th 9:00AM EST: Teamspeak 3 scheduled upgrade
Dear Clients,
On Friday March 12th at around 9:00 AM we will be upgrading all Teamspeak 3 servers to the latest Beta version. We expect a few minutes of downtime per server to complete the upgrade.
Your server will come back online automatically and all settings will be kept.
Thank you for your patience and understanding.
Announcements:
[Details...]
• TeamSpeak 3 is Now Avaliable!
We are pleased to announce the release of the TeamSpeak 3 software! TeamSpeak 3 is very similar to Ventrilo.
Some incredible new and improved features with TeamSpeak3 include improved voice quality and latency, stunning 3D sound effects, a powerful new permissions system, improved security and privacy, a "friends and foes" system, a friendly firewall transfer system, a fully customizable user interface, custom sound packs and extensible expandability via plugins.
If you are an existing TeamSpeak customer you can upgrade to TeamSpeak 3 by contacting support.
You can order TeamSpeak 3 here:
https://cp.light-speed.com/order-teamspeak-server-hosting.php
Please be patient with our support staff as we are helping many users, as well as we have just received the TeamSpeak 3 program today as well.
Resolved / Completed:
[Details...]
• March 8th 12:00 EST: Frankfurt Germany, Emergency Maintenance
Dear Clients,
There is currently a network problem affecting our Frankfurt provider, they are aware of the problem and working on a solution. We will update this news post as soon as we have new information.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
Thank you for your patience and understanding.
[Details...]
• March 8th 11:30AM EST: Toronto Connectivity issue
Dear Clients,
There is currently a network routing issue affecting our users in Toronto. We have contacted our provider and they are currently investigating. We will have the network running back to 100% as quickly as we can.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
Thank you for your patience and understanding.
[Details...]
• March 9th 2:00AM GMT: Scheduled London Network Maintenance
Dear Clients,
On March 9th at around 2:00AM GMT our London provider will be performing network switch upgrades which will affect our connectivity. They expect the maintenance to last about 15minutes, during that time you may experience high latency, packet loss, disconnections.
Thank you for your patience and understanding.
[Details...]
• March 6th 8:30AM EST: Scheduled ts51 & vent9 Reboot
Dear Clients,
On March 6th at around 8:30 AM EST we will be performing a server reboot in attempt to fix a problem on the operating system issue. This reboot will affect ts51.light-speed.com and vent9.light-speed.com, we expect around 5-10 minutes of downtime during this maintenance.
Your server will come back online automatically and all settings will be saved.
Thank you for your understanding and patience
[Details...]
• March 2th 12:00 EST: Denmark Connectivity issue
Dear Clients,
There is currently a network routing issue affecting a small percentage of users in Denmark, these users are not able to reach the network. We have contacted our provider and they are currently investigating.
UPDATE 12:45 : The network is now back to normal
Thank you for your patience and understanding.
[Details...]
• March 8th 22:00 - 24:00 CET: Frankfurt Germany, Scheduled Maintenance
Dear Clients,
On March 8th at 22:00 CET our provider will be conducting extensive maintenance which will require about 2 hours of downtime.
Your server will come back online automatically and all settings will be saved.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
Thank you for your patience and understanding.
[Details...]
• February 26th 10:15 AM EST: Sydney Connectivity Issue
Dear Clients,
There is currently a network issue affecting our Sydney provider, they are aware of the problem and working on a solution. We do not have an ETA for the moment, we will update this news as soon as we have new information.
Thank you for your patience and understanding.
[Details...]
• March 1st 9:00AM EST: Teamspeak 3 scheduled upgrade
Dear Clients,
On Monday March 1st at around 9:00 AM we will be upgrading all Teamspeak 3 servers to the latest Beta version. We expect a few minutes of downtime per server to complete the upgrade.
Your server will come back online automatically and all settings will be kept.
Thank you for your patience and understanding.
[Details...]
• February 24th 06:00 am - 08:00 am (GMT +2) : Turkey Schedule Maintenance
Dear Clients,
On February 24th between 06:00 am - 08:00 am (GMT +2), the connection provider in Turkey will be performing maintenance on the main fiber for abroad traffic.
There can be some latency,packet loss, disconnections problems during the maintenance window.
Thank you for your understanding and patience
[Details...]
• March 1st 4:00AM: Sydney Datacenter Move
Dear Clients,
Our Sydney provider is relocating services from their GlobalSwitch Datacentre to their new
Pegasus Sydney Datacenter next week; some of our Sydney services will
be scheduled to be moved over from March 1st.
To help minimise disruption, our provider techs will be performing this at 4AM.
Estimated downtime is 1-2hrs to complete.
Your service will come back online automatically and all settings will be kept.
[Details...]
• February 24th 10:00 PM : vent72.light-speed.com/94.247.170.57 Scheduled Maintenance
Dear Clients,
On February 24th at around 10:00 PM EST we will be performing a scheduled maintenance on vent72.light-speed.com / 94.247.170.57. We expect about 10 minutes of downtime to complete the maintenance.
Your server will come back online automatically and all settings will be kept.
Thank you for your patience and understanding
[Details...]
• February 21st 4:30 PM EST : London network issue
Dear Clients,
There is currently a network issue affecting our London provider, they are aware of the problem and working on a solution. We currently have no ETA on the problem but we will update this news post as soon as we have new information.
Thank you for your patience and understanding
[Details...]
• February 21st 6:00 AM EST: vent91,vent92,ts39 connectivity issue
Dear Clients,
We are currently experiencing a network issue on the machine hosting vent91.light-speed.com, vent92.light-speed.com and ts39.light-speed.com. We are currently investigating the cause and will update this news post as soon as we have more information.
UPDATE: This is caused by a DDOS attack, we are working on mitigating this attack. We have enabled the FREE redundant servers for the Ventrilo clients.
UPDATE: This problem is now resolved and failover are now disabled.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
Thank you for your patience and understanding.
[Details...]
• London Power Issue Feb 20, 2010 9:30PM EST
Dear Clients,
Tonight around 9:30 PM EST, our London location has had a power failure to one of our server racks, we are waiting for them to address and resolve the issue now. We will have the servers online as soon as power is restored. We would like to apologize for any issue that this may have caused you. Currently the only machines that are effected are...
vent68.light-speed.com / 87.117.208.51
vent76.light-speed.com / 87.117.208.54
************************************************************************************************
******* The issue has been resolved, once again we would like to apologize for the issue********
************************************************************************************************
Thank You,
Staff
[Details...]
• February 22nd 10:30 PM EST: Europe Ventrilo Servers Restart
Dear Clients,
On Sunday February 22nd at around 10:30PM EST we will be conducting a maintenance to upgrade the back end system of the Ventrilo servers. This upgrade requires a full restart of the system and the Ventrilo servers.
We expect about 2-5 minutes of downtime per server to complete the maintenance.
UPDATE: 11:00 PM: The back end upgrade is now completed.
Thank you for your patience and understanding.
[Details...]
• Frankfurt, Germany - Temporary connection issue
Frankfurt, Germany is experiencing a temporary connection issue.
Please be patient as we are working with our provider to resolve this problem.
UPDATE: We have enabled the FREE redundant feature until this situation is resolved
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
Thank you!
[Details...]
• February 15th 9:30AM : vent67, ts62 and ts12 Emergency Maintenance
Dear Clients,
As most of you know we had network problem on the machine hosting vent67, ts62 and ts12 in the past 2 days.
We will be performing an emergency maintenance shortly to try and fix this problem. The maintenance will cause about 15-25 minutes of downtime. Your server will come back online automatically and all settings will be saved.
UPDATE: Maintenance completed.
Thank you for your patience and understanding.
[Details...]
• February 15th 5:00 AM EST : Denmark network issue
Dear Clients,
There is currently a network issue affecting our Denmark provider, they are aware of the problem and working on a solution. We currently have no ETA on the problem but we will update this news post as soon as we have new information.
UPDATE 5:AM EST : The network is now back to normal
Thank you for your patience and understanding
[Details...]
• February 14th : NYC Fiber Cut Affecting northeastern Internet
Hello,
There is a huge fiber cut in the NYC area that is affecting much of the Internet for the Northeastern United States. This cut has not directly impacted us, but it has caused several issues for multiple peering companies. The issue is actively being worked on as it is severe, however no ETA has been given to us for full restoration of service.
Thank you for your patience and understanding.
[Details...]
• February 14th 5:07 PM : vent67, ts62 and ts12 Issue
Dear Clients,
The machine hosting vent67.light-speed.com, ts62.light-speed.com and ts12.light-speed.com stopped responding properly, we are investigating the cause. We will update this news as soon as we have more information.
UPDATE: This is caused by a large DDOS attack, we are working on mitigating this attack. We have anabled the FREE redundant servers for the Ventrilo clients.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
Thank you for your patience and understanding.
[Details...]
• Feb 13, 2010 8:00 PM EST London Connection Issue
Hello,
There is currently a connection issue effecting our London, England location. We have contacted our connection provider and they are currently working on the issue. We would like to appologoze for any inconvenience that this may be causing you and your users and will update this news when the issue is resolved.
Thank You,
STAFF
[Details...]
• February 15th 9:30 AM : vent5.light-speed.com Maintenance
Dear clients,
On Monday 15th of February at around 9:30AM we will be conducting a scheduled maintenance on the machine hosting vent5.light-speed.com. We expect a total of about 90 minutes of downtime while we reinstall the operating system and restore all services.
Your server will come back online automatically and all settings will be kept.
Thank you for your patience and understanding.
[Details...]
• February 22nd 9:00 AM : Los Angeles and Virginia IP CHANGE *Important*
Dear Clients,
To increase the quality of our services we will be upgrading to new up to date hardware some of our Los Angeles and Virginia servers.
On February 22nd at around 9:00AM EST we will proceed with the upgrade which will modify the address IP of your voice server.
What does it mean?
- The move will cause about 90 minutes of downtime
- The move change your server IP but not the port number.
- All your server settings will be transferred.
- If you are using a custom hostname, the address ventXX.light-speed.com or tsXX.light-speed.com to join your server, this address will not work for up to a few hours after the move, we suggest using the NEW direct IP for about
12 hours if you're having issues connecting.
AFFECTED SERVERS & NEW IP ADDRESS (not all IP's are subject to change, if your IP is not listed here you are not affected by this change):
Los Angeles:
- vent17.light-speed.com/72.51.43.81 WILL CHANGE TO 76.74.158.125
- vent20.light-speed.com/72.51.34.44 WILL CHANGE TO 76.74.158.126
- vent34.light-speed.com/72.51.33.222 WILL CHANGE TO 76.74.158.66
- vent55.light-speed.com/72.51.35.108 WILL CHANGE TO 76.74.158.65
Virginia:
- vent29.light-speed.com/64.34.199.107 WILL CHANGE TO 64.34.185.143
- ts15.light-speed.com/64.34.185.142 WILL STAY 64.34.185.142
UPDATE 9:10: Due to an hardware failure the migration of - vent34.light-speed.com/72.51.33.222 WILL CHANGE TO 76.74.158.66 will take place in a few hours. Other migration are proceeding and will be completed soon.
UPDATE 5:00 PM : vent34.light-speed.com is now moved. All new IP are functional and ready.
UPDATE: Old IP's are now disabled and only the new address are online.
[Details...]
• February 7th 8:00AM EST: vent14.light-speed.com Emergency maintenance
Dear Clients,
The machine hosting vent14.light-speed.com stopped responding properly twice in the last 2 hours.
We are currently investigating the cause and will probably have to do an hardware change as soon as possible.
UPDATE 10:00AM : The server went unresponsive again, we will change the hard disk in the next hours and format to a new operating system. We expect a few hours of downtime until this emergency maintenance is completed. We have enabled the FREE Ventrilo redundant option until this situation is resolved.
UPDATE: 2:35 PM EST: The new hardisk and operating system is now online and all ventrilo servers are online and stable. We will close the FREE failover servers shortly. Thank you for your patience.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
Thank you for your understanding and patience.
[Details...]
• February 10th 10:00 PM EST : vent33 & ts17 Scheduled maintenance
Dear Clients,
On February 10th at around 10:00 PM we will be conducting a maintenance on the machine hosting vent33 and ts17. We expect around 90 minutes of downtime while we reinstall and upgrade the operating system.
[Details...]
• February 10th 9:00 AM EST: USA, CANADA & BRAZIL Ventrilo Servers Restart
Dear Clients,
On Sunday February 1st we will be conducting a maintenance to upgrade the back end system of the Ventrilo servers. This upgrade requires a full restart of the system and the Ventrilo servers.
We expect about 2-5 minutes of downtime per server to complete the maintenance.
UPDATE: 10:30 AM EST: All ventrilo have been restarted, maintenance complete
Thank you for your patience and understanding.
[Details...]
• February 10th 10:30 PM EST: Europe Ventrilo Servers Restart
Dear Clients,
On Sunday February 10th at around 10:30PM EST we will be conducting a maintenance to upgrade the back end system of the Ventrilo servers. This upgrade requires a full restart of the system and the Ventrilo servers.
We expect about 2-5 minutes of downtime per server to complete the maintenance.
Thank you for your patience and understanding.
[Details...]
• February 3: UPGRADING ALL TS3 SERVERS
Dear Clients,
Since Teamspeak released a new version of the client which is not backwards compatible we are upgrading ALL teamspeak 3 servers which will cause downtime and diconnections.
Thank you for your patience and understanding.
[Details...]
• February 2nd 5:45 PM EST: Turkey connectivity issue
Dear Clients,
There is currently a network issue affecting our Turkey provider, they are ware of the problem and working on a solution. We will update this news as soon as we have new information.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
UPDATE 6:45 AM EST: Our provider is now changing the hardware of the server hosting ts75.light-speed.com and vent113.light-speed.com, we expect around 2 hours of downtime.
Thank you for your patience and understanding
[Details...]
• February 3th 12:00 PM EST: Australia Ventrilo Servers Restart
Dear Clients,
On Sunday January 31st we will be conducting a maintenance to upgrade the back end system of the Ventrilo servers. This upgrade requires a full restart of the system and the Ventrilo servers.
We expect about 2-5 minutes of downtime per server to complete the maintenance.
Thank you for your patience and understanding.
[Details...]
• February 2nd 10:00 PM EST : vent33 & ts17 Scheduled maintenance *canceled*
Dear Clients,
On February 2nd at around 10:00 PM we will be conducting a maintenance on the machine hosting vent33 and ts17. We expect around 90 minutes of downtime while we reinstall and upgrade the operating system.
Thank you for your understanding and patience.
[Details...]
• February 1st 10:30 AM : vent113 and ts75 Issue
Dear Clients,
The machine hosting vent113 and ts75 stopped responding properly , we have contacted our provider and they are investigating the cause.
Thank you for your patience and understanding.
[Details...]
• February 1 6:30 AM : Europe and Australia Backend Emergency Restart
Dear Clients,
We found out a problem in the yesterday upgrade of the new back end system, we are reverting to the old version in emergency. All ventrilo servers in Europe and Australia will restart shortly.
Thank you for your understanding and patience.
[Details...]
• January 29th 4:30 PM EST: Dallas Routing issue
Dear Clients,
There is currently a routing issue affecting our Dallas provider, this problem is causing some users to be unable to reach the network. Our provider is aware of the problem and working on a solution.
Thank you for your patience and understanding.
[Details...]
• January 31st 12:00 PM EST: Australia Ventrilo Servers Restart
Dear Clients,
On Sunday January 31st we will be conducting a maintenance to upgrade the back end system of the Ventrilo servers. This upgrade requires a full restart of the system and the Ventrilo servers.
We expect about 2-5 minutes of downtime per server to complete the maintenance.
Thank you for your patience and understanding.
[Details...]
• February 1st 9:00 AM EST: USA, CANADA & BRAZIL Ventrilo Servers Restart *POSTPONED*
Dear Clients,
On Sunday February 1st we will be conducting a maintenance to upgrade the back end system of the Ventrilo servers. This upgrade requires a full restart of the system and the Ventrilo servers.
We expect about 2-5 minutes of downtime per server to complete the maintenance.
Thank you for your patience and understanding.
[Details...]
• January 31st 10:30 PM EST: Europe Ventrilo Servers Restart
Dear Clients,
On Sunday January 31st we will be conducting a maintenance to upgrade the back end system of the Ventrilo servers. This upgrade requires a full restart of the system and the Ventrilo servers.
We expect about 2-5 minutes of downtime per server to complete the maintenance.
Thank you for your patience and understanding.
[Details...]
• January 28th 11:20 AM : vent113 and ts75 Issue
Dear Clients,
The machine hosting vent113 and ts75 stopped responding properly , we have contacted our provider and they are investigating the cause.
UPDATE: We have enabled the FREE failover Ventrilo servers until the problem is resolved.
Thank you for your patience and understanding.
[Details...]
• January 25th 9:45 PM EST: Turkey connectivity issue
Dear Clients,
There is currently a network issue affecting our Turkey provider, they are ware of the problem and working on a solution. We will update this news as soon as we have new information.
Thank you for your patience and understanding
[Details...]
• January 25th 8:00 AM: Sydney Datacenter Move vent99,vent100,ts40 *complete*
Dear Clients,
There is currently a network issue affecting the Sydney network, we are investigating and will update this news as soon as we have more information. This problem might be related to the datacenter move scheduled for 26th-27th-28th.
UPDATE: Our provider confirmed that they started moving our servers, we will enable the FREE ventrilo Fail over until the move is completed.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
UPDATE: The move of this machine to the new datacenter is completed, we have now turned off failover servers.
Thank you for your patience and understanding
[Details...]
• January 24th: vent113 and ts75 Issue
Dear Clients,
The machine hosting vent113 and ts75 stopped responding properly, we are investigating and will update this news as soon as we have more information.
UPDATE: Machine was rebooted and is back online.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
Thank you for your patience and understanding.
[Details...]
• January 19th-22th: vent112 and ts70 Instability issue
Dear Clients,
There is currently a problem on the machine hosting vent112.light-speed.com causing instability. We are investigating the cause and will update this news post when we have new information.
UPDATE 2:00 PM EST: We are attempting a reboot of the server.
UPDATE 2:10 PM EST: The reboot did not help the problem and after further investigation we believe that the hard disk in the machine is failing. We will be scheduling an hard disk change as soon as possible.
UPDATE 21st: Our provider will perform some hardware tests tomorrow (January 22) in the morning causing downtime for your servers, after these tests they will probably perform a maintenance to replace parts.
UPDATE 22nd: Our provider is now changing the harddisk and formatting, the machine should be back to normal in 90-120 minutes. Thank you for your patience, do not hesitate to use the ventrilo failover until is back to normal.
UPDATE: Hard Disk changed and formated , backup restored . All servers are back to normal.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
Thank you for your patience and understanding
[Details...]
• January 19th: vent99, vent100 & ts40 Emergency maintenance
Dear Clients,
Our machine hosting vent99, vent100 and ts40 stopped responding properly, we are investigating the cause and will update this news post as soon as we have more information.
UPDATE: We have successfully restarted the machine and all servers are back to normal.
Thank you for your patience and understanding.
[Details...]
• January 26th-28th: Sydney Datacenter Move
Dear Clients,
Our Sydney provider is relocating services from their GlobalSwitch Datacentre to their new
Pegasus Sydney Datacenter next week; some of our Sydney services will
be scheduled to be moved over from Jan 26-28th.
To help minimise disruption, our provider techs will be performing this at 4AM.
Estimated downtime is 1-2hrs to complete.
Your service will come back online automatically and all settings will be kept.
UPDATE: Machine hosting, vent99,vent100 and ts40 is now moved. The machine hosting vent102 and vent103 will be move in the next 48 hours. Thank you!
Thank you for your patience and understanding.
[Details...]
• January 19th 5:50AM EST : vent33 & ts17 Emergency Maintenance
Dear Clients,
The machine hosting vent33 and ts17 stopped responding properly, we are investigating the cause and will update this news message as soon as we have more information. We had a planned maintenance on this machine for this morning which will be postponed.
UPDATE 6:10: Machine back online
Thank you for your patience and understanding.
[Details...]
• January 18th : Teamspeak 3 Server and Client Upgrade *Important*
Dear Clients,
TeamSpeak released a new version of the TeamSpeak 3 Beta server and client today. The new client and server are not backwards compatible, meaning that everybody will need to download and install the latest client version 3.0.0-beta11 and we need to upgrade all TeamSpeak 3 Beta servers to the latest server version to (3.0.0-beta15).
We will be proceeding with this upgrade in the next few hours. We expect a few minutes of downtime per server to complete the upgrade.
You can download the latest version of TeamSpeak 3 here : http://teamspeak.com/?page=downloads
UPDATE: All servers are now upgraded to the latest version but there are some complications with the new version causing the Teamspeak query to fail. We are actively working on a solution and will update this news once we have it completely resolved.
Thank you for your patience and understanding.
[Details...]
• January 18th 11:35 AM EST: Turkey connectivity issue
Dear Clients,
There is currently a network problem with one of the upstream provider in Turkey which is causing high latency and packet loss. Our provider is aware of the problem and will contact the upstream provider to get this resolved as soon as possible.
UPDATE 11:45 AM EST: This problem seems to be resolved.
Thank you for your patience and understanding.
[Details...]
• January 19th 4:00-5:00 AM EST: Toronto Scheduled Network Maintenance
Dear Clients,
On January 19th at around 4:00 AM in the morning our Toronto provider will be conducting a network upgrade which will affect your service. They expect an hour of small network anomalies such as high latency, packet loss, disconnections during the maintenance.
Thank you for your patience and understanding.
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