Dear clients,

There is currently a network issue affecting the Sydney provider, they are aware of the problem and working on a solution.

Sorry for the inconveniences and thank you for your patience.

UPDATE: We enabled the free redundant server feature for the ventrilo clients, the feature will remain active until this issue is completely resolved.


Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address

Dear Clients,

On July 28th th 8:30AM we will perform a short maintenance on the server hosting ts51 and vent9. We expect about 10 minutes of downtime while we complete the maintenance. Your server will come back online automatically and all settings will be saved.

Thank you for your patience and understanding

Dear Clients,

There is currently a routing issue affecting our France provider network, this is causing some users o be unable to connect to the servers. They are aware of the problem and working on a solution.


UPDATE 12:35 PM EST: The network is now back to normal.

Thank you for your patience and understanding.

Dear Clients,


There is currently a network issue affecting some of our machines in Frankfurt, our provider is aware of the problem and working on a solution.

UPDATE 6:15AM EST: The problem is now resolved. We will close the redundant servers in the next few hours.


Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address

Sorry for the inconveniences and thank you for your patience.

Dear Clients,

On July 20th at around 8:30 AM EST we will be performing a network maintenance on all New York servers, we expect around 15 minutes of downtime and/or instability. Your server will come back online automatically and all settings will be kept.


Thank you for your patience and understanding.

Dear Clients,

On July 17th at around 4:00 AM MDT / 5:00 AM EST we will be performing a network maintenance on all Denver servers. We are expecting about 5 minutes of downtime or instability to complete this maintenance.

Thank you for your patience and sorry for the inconveniences.

Dear Clients,

There is currently a network issue affecting our Atlanta provider, they are aware of the problem and working on a solution.

UPDATE: Most of the network is back to normal, we are still detecting random disconnections, our provider is looking into the problem and it should be fixed shortly.

Sorry for the inconveniences and thank you for your patience

Dear Clients,

There is currently a network issue affecting our New York provider, they are aware of the problem and working on a solution.


Sorry for the inconveniences and thank you for your patience

Dear Clients,

There was short network issue affecting our London provider causing disconnections, the network looks to be back to normal at this time. We will keep monitoring the issue closely.

Sorry for the inconveniences and thank you for your patience.

Dear Clients,

The machine hosting vent23, vent71 and ts32 is currently under DDOS attack, we are working with our provider to mitigate the attack.

UPDATE: The attack is mostly mitigated and is not affecting the service anymore, we will keep monitoring the situation closely.

We apologize for the troubles and thank you for your patience.

Dear Cliens,

There apprears to be a routing issue in our Columbus location which is affecting about 50% of the users. We have contacted our connection provider in columbus, and they are looking into the issue now. They should have it back up and running as soon as possible.

Sorry for any issue that this may of caused you and your group.


****UPDATE****

This issue has been resolved by our provider and all servers should be back to normal. Once again we are sorry for any issues that this may of caused you and your group.

Dear Clients,

We've recently detected a routing issue within Copenhagen, Denmark.

We apologize for any inconvenience this may be causing you and your users, we've contacted our provider and are working to correct the issue now.

There is not currently a estimated time upon when the issue will be fixed, although please refer back to this post for a update on the issue.

***UPDATE 11:45 AM EST***
We're still working with our provider to get the network back online fully and get the servers back online.

In the mean time we've activated the Ventrilo Redundancy servers for free use during this outage.

***UPDATE 11:55 AM EST***
The servers are back online and running. We will keep an eye on the servers just to make sure everything is back to normal.

Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address

Thank you

Dear Clients,

On July 20th at around 3:00 AM EST our Dallas provider will be performing a scheduled maintenance affecting the machine hosting ts81 and ts9. They expect about 30 minutes of downtime to complete the maintenance. Your server will come back automatically and all settings will be kept.

Thank you for your patience and understanding.

Dear Clients,

We've recently detected a routing issue within Prior Velho, Portugal.

We apologize for any inconvenience this may be causing you and your users, we've contacted our provider and are working to correct the issue now.

There is not currently a estimated time upon when the issue will be fixed, although please refer back to this post for a update on the issue.

Thank you


***Update 04:18 PM***
We've activate the redundant servers for all ventrilo users effected by this issue.
Please click on the icon labeled "Server Redundancy" in the control panel to activate the back up server.

***Update 04:48***
The routing issue effecting the Prior Velho, Portugal location has been resolved.
Any user(s) that was using the redundant server can switch back to their primary server at anytime.
Again we apologize for any inconvenience this may have caused and thank you for your patience.

Dear Clients,

Vent2 is currently under DDOS attack, our provider had to null route the IP so it does not affect the network. They will remove the null route in an hour and hopefully the DDOS attack will be gone. We have enabled the redundant server feature for FREE until this problem is resolved.

*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address


UPDATE: This problem is now resolved, shutting down the failover servers. Thank you for your patience during this situation

Thank you for your patience and understanding.


Update: The issue involving the Chicago, Illinois Ventrilo servers seems to have been resolved.
You can revert back to your primary servers when convenient, the redundant server will however be left active for the time being. Thank you for your patience.

Dear Clients,

On July 1st at around 4:00 AM EST our Los Angeles provider will be performing a network maintenance.
They expect about 15 minutes of downtime while they perform the maintenance, your server will come back online automatically and all settings will be kept.

Thank you for your patience and understanding.

Dear Clients,

We are currently investigating a packet loss issue affecting our machine hosting vent113, vent115 and ts44 in Izmir Turkey. We will update this news post as soon as we have new information.

UPDATE: This problem is now solved, these packet loss was caused by a faulty switch.

Thank you for your patience and understanding.

Dear Cients,

The machine hosting vent104 and ts41 stopped responding, we have contacted our provider and they are investigating the problem. We will update this news post as soon as we have new information.

UPDATE 4:35 PM EST: Server is back online

Thank you for your patience and understanding.

Dear Clients,

There is currently a large DDOS attack targeted at ts83.light-speed.com. Our provider nullrouted the IP's because it was affecting the network. We will try to get this null route lifted as soon as possible.

UPDATE: Our provider tried to remove the null route but the DDOS attack was still active and affecting their network. They will only try to remove the null route again in 24 hours. We are trying our best to get them to remove it before the 24 hours. Thank you for your patience.

UPDATE: The null route is removed and servers back online

Thank you for your patience and understanding.

Dear Clients,

On June 25th 8:30AM we will perform a short maintenance on the server hosting ts51 and vent9. We expect about 10 minutes of downtime while we complete the maintenance. Your server will come back online automatically and all settings will be saved.

Thank you for your patience and understanding

Dear Clients,

Our provider in Dallas is currently performing a network maintenance which is causing some routing issue, packet loss and disconnections. The maintenance window is between midnight and 4:00 AM EST.

Unfortunately we did not advertise this maintenance in advance because our provider forgot to send us a notification.

We apologize for the inconveniences and thank you for your patience

Dear Clients,

There is currently a large DDOS attack targeted at ts83.light-speed.com and vent14.light-speed.com. Our provider nullrouted the IP's because it was affecting the network. We will try to get this null route lifted as soon as possible.

UPDATE: Our provider tried to remove the null route but the DDOS attack was still active and affecting their network. They will only try to remove the null route again in 24 hours. We are trying our best to get them to remove it before the 24 hours. Thank you for your patience.

UPDATE: 24 hours later the DDOS attack is still ongoing on vent14.light-speed.com, we will leave the failover servers on until this situation is resolved. Sorry for the inconveniences.

UPDATE: Null route are now both removed and the attack seems to be over. We will leave the FREE redundant servers online for another day and we will keep monitoring the server closely. We would like to apologize for the downtime and thank you for your patience during this situation


Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address

Thank you for your patience and understanding.

Dear Clients,

Tomorrow, June 18th at around 9:00 AM EST we will be upgrading all Teamspeak 3 servers to the latest Beta version 25. We expect a few minutes of downtime per server to complete the upgrade.

Your server will come back online automatically and all settings will be kept.

Dear Clients

There is currently a network issue affecting the Sweden Provider, they are aware of the problem and working on a solution.

Sorry for the inconveniences.

Dear Clients,

Over the past few months our Denmark provider has been experiencing monthly network issues which have caused service disruptions. We sincerely apologize for any inconveniences this may have caused. We thrive in giving the best service as possible and the monthly issues we are having in Denmark are unacceptable so we will be changing connection provider for our Denmark location.

When will this happen?
- We will be moving all servers to their new home on June 23rd at around 10:00PM EST (4:00AM CEST)

What does it mean?
- The IP addresses of the voice servers will change
- Your port and hostname will remain the same
- All your server settings will remain the same
- For those who have a custom hostname we recommend using the direct numeric server IP address for about twenty four hours then you can go back
to using your custom hostname.

What will be my new IP address?:
82.103.137.163 (vent66.light-speed.com) will change to 77.66.29.237
82.103.133.89(vent97.light-speed.com) will change to 77.66.29.242
82.103.137.177(vent98.light-speed.com) will change to 77.66.29.243
82.103.132.178(vent110.light-speed.com) will change to 77.66.29.244
82.103.136.217 (vent114.light-speed.com) will change to 77.66.29.238
82.103.129.41(ts31.light-speed.com) will change to 77.66.29.235
82.103.135.116(ts64.light-speed.com) will change to 77.66.29.236
82.103.128.6(ts80.light-speed.com) will change to 77.66.29.241

I do not see my IP in the list?
- If your IP is not in the previous list, it means that your server is already located at our new Denmark provider and your server will not be affected by this move.

***UPDATE*** The move is now completed, we will be shutting down all servers on the old IP's in the next 24 hours.

Dear Clients,

The machine hosting vent104 and ts41 in Izmir , Turkey is having an hardware issue. We are investigating the problem and we will update this news as soon as we have new information.

UPDATE: We will change to a brand new server as the original one is not working properly. We should be back online in the next hour and we will restore backups as soon as possible. Thank you for your patience.

UPDATE: Unfortunately it will take longer then anticipated to get the new server online, we will update this news as soon as we have new information.

UPDATE 12:45 PM EST: The new server is online and all servers restored.
Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address

Thank you for your patience and understanding.

Dear clients,

The Russia provider is currently experiencing a datacenter wide outage. We are awaiting more information from our provider on what is the cause and if there is an known ETA.

Thank you for your patience and understanding.

Dear Clients,

There is currently a network routing issue affecting our Dallas provider causing packet loss and disconnections. This issue is mostly affecting Europe users but not limited to that.
Our provider is aware of the problem and working on a solution.

UPDATE 2:30AM: This problem should now be resolved.

Thank you for your patience and understanding.

Dear Clients,

There is a currently a network issue affecting our Florida provider causing high latency. The network engineers are currently working on the problem.

UPDATE: After investigation, we believe that the NIC card in the server might be the cause of these latency issues. We will be changing the NIC card at around 7:30 AM the 12th June. We expect around 25 minutes of downtime while we perform the maintenance.


Thank you for your patience and understanding.

Dear Clients,

Our London Provider will be carrying out a maintenance which will affect your service with us.
We expected about 25 minutes of downtime for our provider to complete the maintenance.
This will occur between 05:30 and 08:30 on 15/06/2010 (UK Time)

We apologise for any inconvenience this may cause and thank you for your understanding.

Dear Clients,

On June 9th at around 8:30 AM EST we will perform a scheduled maintenance in Florida. We expect about 20 minutes of downtime while we complete the maintenance.

UPDATE 8:54 AM: The maintenance is still in progress and is taking a little longer then anticipated. We received an ETA of 15 minutes. Thank you for your patience.

UPDATE: 9:00 AM : Maintenance completed

Your server will come back online automatically and all settings will be saved.

Thank you for your patience and understanding.

Izmir, Turkey is experiencing a network issue at this time. We are investigating and will return service ASAP.

UPDATE JUNE 7th 10:45 AM EST: This machine went down unexpectedly again, We suspect an hardware failure, we are investigating to find the cause and will probably schedule a maintenance to change the part at fault or replace the whole server. Thank you for your patience during this situation

UPDATE: On the last machine crash our provider replaced the RAM, they believe this was the cause of the crashes. We will keep monitoring the machine closely.

Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address

Thank you for your patience and understanding

Dear Clients,

there is currently a network issue affecting our London provider, some users may not be able to reach the network while others are unaffected. Our provider is aware of the problem and working on a solution.

UPDATE: 11:03 AM EST: The problem seems to be already resolved. We will keep monitoring closely.

Thank you for your patience and understanding.

Dear Clients,

There is currently a large DDOS attack targeting vent62.light-speed.com. Our provider null routed the IP until the attack is mitigated or gone. We have enabled the the redundant server feature for FREE until this issue is resolved.


Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address

Thank you for your patience and understanding

Dear Clients,

On Monday June 7th at around 8:30 AM we will be performing an hardware upgrade on the machine hosting vent21, vent62 and ts8. We expect around 30 minutes of downtime while we perform this maintenance, your server will come back online automatically and all settings will be saved.

Thank You for your understanding and patience.

Dear Clients,

There is currently a network issue affecting our IP hosting vent56.light-speed.com, We have contacted our provider and they are investigating the cause. We will update this news post as soon as we have new information.

UPDATE: This problem is now resolved

Thank you for your patience and understanding.

Dear Clients,

There is currently a network issue affecting the Sydney network, some users might experience disconnections, unusual latency and packet loss. The provider is aware of the problem and working on a solution.

UPDATE: These network issues are caused by multiple DDOS attacks on our Sydney provider network. Only the international traffic is disrupted by this problem. Our provider automated anti-DDOS system is mitigating the attacks but the users connecting from outside Australia may experience disconnections and unusual lag.

Thank you for your patience and understanding.

Dear Clients,

There is currently a network issue affecting the machine hosting vent62. In the next few minutes we will attempt to resolve this issue, we expect a few minutes of downtime while we try to change network settings.

UPDATE: The fix did not help, we will schedule a maintenance window next week to make some network change on this machine. We enabled the redundant feature for tonight until the issue is resolved.

UPDATE: The network on the server is back to normal, we have now closed the failover server feature and we will schedule a maintenance to make the necessary network changes shortly.

Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address


Thank you for your understanding and patience during this situation

Dear Clients,

There is currently a problem with our provider in Sweden, they are aware of the problem and working on a solution.

Thank you for your patience and understanding

Dear Clients,

The IP hosting vent17 stopped working suddenly, we are investigating the problem and will update this news post as soon as we have new information.


UPDATE 11:15 AM EST: Our provider is investigating the problem and we should have a resolution shortly. We have enabled the FREE failover features until the problem is completely resolved.

UPDATE : This problem is now resolved and was caused by a DDOS attack

Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address


Thank you for your patience and understanding.

Dear Clients,

There is currently a network issue affecting our Turkey provider, they are aware of the problem and working on a solution. We will update this news post as soon as we have new information.


UPDATE 9:30 AM EST: This is now resolved

Thank you for your patience and understanding.

Dear Clients,

Teamspeak is releasing TS3 Server Beta 23 as well as TS3 Client Beta 21 ***within the next 24 to 48 hours***. Unfortunately the new TS3 Beta Client 21 will ONLY be fully compatible with the new Beta Server 23.

What does it mean?
- We will be upgrading all servers to TS3 SERVER BETA 23 as soon as possible after the release
- You will experience a few minutes of downtime in the next 24 to 48 hours while we perform the upgrade
- You and your users will need to upgrade your TS3 client to be able to connect to the upgraded server

*UPDATE*: The upgrade will be performed at around 3:00AM EST *UPDATE*:

*UPDATE* 4:00 AM EST: All servers are now running the new version BETA 23 *UPDATE*:

Dear Clients,

The machine hosting vent14.light-speed.com stopped responding properly, we are investigating the cause and will update this news post as soon as we have new information.

UPDATE 10:30 AM EST: We found out that the hard disk is broken, we are in the process of replacing it, we expect about 3-4hours of downtime. Sorry for the inconveniences


UPDATE: 1:45 PM EST: The hard disk is now replaced and the operating system is reinstalled, we are now proceeding with the setup and restoration of the backups.

UPDATE 2:08 PM EST: All backups have been restored and servers online. We will close the failover servers at around 5:00 PM EST. Thank you for your patience during this situation.

Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address

Thank you for your patience and understanding.

There is currently a network issue affecting our Israel Provider, they are aware of the problem and working on a solution. We will update this news post as soon as we have new information. Sorry for any issues that this may of caused you and your users.


Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address

Thank you,

Support Team

Hello Client,

Currently the Chicago server is under a DOS attack.

We apologizes for any issues this may be causing you and your users.

There's no estimated time for when the issue will be fix, but it should be shortly.

Once we receive more information on the issue, we'll have a update posted.

Thank you for your understanding.

Dear Clients,

We are aware of problem affecting the machine hosting ts29 and vent57 causing random disocnnection.
We are investigating with our provider and we will update this news post as soon as we have new information.

UPDATE 27th 9:00 AM EST: We did not experience abnormal drops in the past 15 hours+, we will keep investigating and monitoring this machine closely.

UPDATE 28th: We did not detect any new abnormal disconnections in the past day, we will keep monitoring it closely.

Thank you for patience and understanding.